FAQs

Delivery charges will be varied according to the customer location. Applicable charges will be clearly mentioned in the invoice separately. 

Delivery time will be varied based on product type and delivery location. Estimated delivery time shall be indicated in the invoice after you successfully complete the ordering process. For more detailed view of delivery progress, please use “Track Your Order” option.

Once confirmed the order, notification will be sent to your email address with invoice, order reference number and other important details. You can follow up the delivery progress via “Track Your Order” option by providing accurate details mentioned in the order confirmation email.  Hard copy of the invoice shall be handed over at the place of delivery point. 

Yes. You will receive an e-invoice along with the order confirmation letter. Original invoice will be handed over to you at the point of delivery. 

Please feel free to call or whatsapp DecoLab hotline “+94 777 339 330”, then your complain will be forwarded to one of our staff member. He/She will help you to resolve the issue once you share correct order details. 

Yes indeed. Our payment gateway is “Payhere” which is Sri Lanka’s No.1 Online Payment Gateway Service with the Largest customer base. PayHere is the only authorized Payment Gateway that accepts all major credit cards, mobile wallets and internet banking systems. So

Wish lists are collections of desired products saved by each customer who are registered with DecoLab. This feature will help you to store items which you may buy in future or show to someone who will interest to buy

If you identified the wrong/ damaged product at the delivery point, you can straightly return the product to the delivery person. If you found the defect or identified the product is wrong after unpacking, you can lodge a complain by calling or sending Whatsapp message to DecoLab hotline, +94 777 339 330 with correct order details. Necessary instructions will be provided by one of our team member in complain handling team, kindly follow the instructions. 

Once you confirm the order, there is no option to cancel the same. However, please contact our hotline +94 777 339 330 for checking other options available based on the situation. 

Customers can be benefited by purchasing products which are significantly discounted during the festival seasons and the year end stock clearance.